Terms and Conditions

CANCELLATION: Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge

• General Disclaimer

BNM Travel does not act as principal but makes arrangements via third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators & consolidators, traveler assist service providers, insurance providers and activity suppliers (each a “Travel Supplier”) for travel-related services which include, without limitation, air transportation, boarding / lodging, car rental (each a “Service Element”).
By using this website, you agree to the rates offered by BNM Travel and affiliate companies are a result of negotiation between BNM Travel and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier through us, you approve BNM Travel and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and related taxes or charges related to the Travel Supplier’s or BNM Travel services.

BNM Travel will not be responsible for errors or mistakes on the site, or the failure of Travel Suppliers from whom you get services through our website, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. BNM Travel, while providing travel management services does not promote, guarantee or insure the products or services which are given by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or from other responsible third party unless such loss was caused solely by BNM Travel. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.

BNM Travel acts as a service that provides value added service to retail travel agents and consumers. BNM Travel has no control over and assumes no responsibility for the actions of the suppliers from whom it gets travel products or services.

BNM Travel does not guarantee, validate or promote other advertiser’s products and services that are advertised on our Site.

By booking with us a contract may be formed between you and a Travel Supplier and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. Please read the additional Terms & Conditions provided by such Travel Supplier carefully. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier’s rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses caused during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by BNM Travel for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier’s rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your loosing as any amount paid for such reservation(s), and/or in our debiting your account for any costs we get as a result of such violation.

BNM Travel accepts all major credit cards & or debit cards with a verifiable billing address. Payment must be made in full with a valid credit card, debit card or wire transfer at the time of Booking.

You hereby authorize BNM Travel and its authorized third party to process the charge to the credit or debit card(s) you provide to us for the total amount of your Booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.

All offers, prices, and conditions of sale may be subject to:

• Change without notice

• Advance purchase, eligibility, seating, or other limitations

• Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions

• Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply)

• Other conditions/restrictions

• Availability

CANCEL AND REFUND:

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

• You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;

• you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and

• we are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and you are provided a tracking cum reference number by the agent who takes your cancellation / refund request. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our service fees associated with the original travel reservation or booking are non-refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on original mode of payment or as explained by the customer service representative. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other supplier’s refund penalties, BNM Travel will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.